Welcome to all GCH Lifelink customers

We would like to welcome all GCH Lifelink customers to Progress Lifeline. 

We are your new provider of technology-enabled care and emergency home response in the Gloucestershire area.

Progress Lifeline has over 30 years experience in delivering high-quality Technology Enabled Care Services and, currently supports over 50,000 people to live safely and independently at home.

We work to the high standards and targets set by the TEC Services Association (TSA), with whom we have been an accredited member since 2006. We are proud to be a TEC Quality - Quality Standards Framework (QSF) certified organisation, demonstrating the safety, innovation, and quality of our services.

Natalie Thelwell, Head of Housing & Communities at Gloucester City Homes said, “The services at Lifelink are excellent, however, going forward, we took the decision that a specialist provider would be better placed to deliver the necessary investment and expertise to ensure the service continues at its best. We are delighted that the service is moving to such a high-quality provider, and we are confident that Progress Lifeline will develop and further enhance the service across Gloucestershire. Customers will be receiving letters with more information this week”

Loraine Simpson, Director Progress Lifeline said, “We are excited to be delivering essential Technology Enabled Care services in the Gloucestershire area. This is a great step in widening our Progress Lifeline services across the country, enabling us to help more people, with a variety of health conditions, to live more independently. Our highly skilled and established teams have a wealth of experience and expertise in supporting people, and our customers are at the heart of everything we do. Our award winning Emergency Home Response and Lifting Service will be part of the service that we deliver, further enhancing the existing services across the county.”

Progress Lifeline is an award-winning personal alarm and technology-enabled care services provider who have been making a positive difference to the lives of its customers for more than 30 years.

Key services include:

  • 24-hr telecare monitoring and response service to individuals at home
  • The supply, installation, and maintenance of personal alarms and advanced telecare devices including but not limited to; smoke detectors, fall detectors, flood detectors, doorway and home sensors, KeySafe, and medical alerts
  • Emergency home response
  • Assistive lifting with trained staff and specialist lifting equipment
  • Out-of-hours contact centre for housing providers and local authorities
  • 24-hr response service for emergency calls from building elevators.