Antonio and Josephine's story
Progress Lifeline helps Josephine to look after her husband Antonio as his main carer
Carol's story
Progress Lifeline gives Carol the confidence to live independently and safely at home
Kenneth's story
Progress Lifeline helps Kenneth care for his wife and allows him independence
Christine's story
Progress Lifeline provides Christine reassurance that she is supported, day or night
Tony and Dawn's story
Dawn, daughter of Progress Lifeline service user Tony, explains how our service has helped not just her dad, but the whole family
Andrew and John's story
“It gave us freedom and independence.” Watch our customer case study about how Progress Lifeline’s pendant alarm helped John and his partner Andrew continue to lead life, feeling fully supported should they need any help
Mrs Parekh's Story
After a fall left her hospitalised, Mrs Parekh required extra support to continue to live independently in her own home. Watch her tell her story here
Wendy, Peter and Teddy's story
Our service can provide respite for informal carers like Peter and his partner Wendy who says, "It's made a lot of difference to our lives and we can sleep at night - it's a completely different life." Watch Wendy, Peter and their assistance dog Teddy's story here
Ron and Lynda's story
Following a stroke, Lynda required full-time care from her newly-retired husband, Ron. Find out how Progress Lifeline supports them both to maintain their independence.
Mr B's story
Caring for carers
Charlotte's story
Doctors are still not sure on a certain diagnosis or a definitive cause for Charlotte’s seizures
Mrs T's story
Mrs T is 92 and her son lives 250 miles away
Mrs A's story
Support when living with chronic illness
Mrs S' story
Falling when living alone
Customer comment
“I would like to pass my thanks on to Liz. Thank you to for updating me, you were very caring and professional and wanted to say THANKS! “ Daughter of Mrs G, June 2023
Customer comment
“Thank you to Ian checking on my Dad. I live in the Isle Of Man and I was very concerned and wanted to pass his gratitude to Ian for responding so quickly.” Son of Mr W, June 2023
Customer comment
“I would like to say thank you for sending your Responder, Lynda, out last night to lift my mother-in-law. I was present to see the Raizer lifting chair in action and I was very impressed.” Daughter-in-law of Mrs C, May 2023
Customer comment
“Thank you to all the Operators and Responders for how reassured our family feel to have you on hand, knowing we are so well looked after.” Mr & Mrs B, May 2023
Customer comment
“I’d like to express my thanks to Lifeline staff for looking after my Father-in-law. I really appreciative the service offered, and the help and assistance that was given to him.” Daughter-in-law of a customer, April 2023
Customer comment
“Thank you to Carol and Ben for the speedy responses when I fell today. Ben arrived quickly and lifted me and I am very grateful.” Mrs J, March 2023
Customer comment
“Brian did a really good job today lifting my Mum after she fell during the night. He was especially good at communicating with my Mum as she lip reads.” Daughter of Mrs S, March 2023
Customer comment
“Thank you to Alan for helping us. Alan has attended a lot and has always been really kind and helpful. He has been fabulous.” Family of Mr R, March 2023
Customer comment
"Please pass on my thanks to Victor. My mum used her alarm today and when I spoke to her on the phone she told me all about the very helpful man who came and assisted her after she fell over. What an absolute star, we can’t thank you enough" Daughter of a customer, February 2023
Customer comment
“I wanted to say thanks to Diane who called me an ambulance earlier today. She was very helpful and calmed me down while I waited for help to arrive.” Mrs I, February 2023
Customer comment
"Jenni, thanks for all your help and guidance following my father's fall. She was excellent and I wanted to pass on my regards to her." - Feedback from Mr W's son, January 2023
Customer comment
"Thank you, Sara, for your assistance calling me an ambulance after I had blacked out. I am very appreciative of your service." - Feedback from Mr J, January 2023
Customer comment
"Please pass on my thanks to Marie for her help the other night. I have just come back home from the hospital, and I am feeling a lot better." - Feedback from Mrs C, January 2023
Customer comment
"Naomi, thank you for getting me the help I needed. I'm now back home from hospital and very thankful for the Progress Lifeline service." - Feedback from Mrs C, December 2022
Customer comment
"Please pass on my thanks to Kyle for attending and helping me up yesterday evening. I'd also like to thank everyone at Lifeline for looking after me." - Feedback from Mrs B, December 2022
Customer comment
"I wanted to say how helpful and nice Lewis was when he installed my husband's Lifeline last week." - Feedback from Mr P's wife, December 2022
Customer comment
"I called in to express my gratitude to Mark for his help yesterday in lifting me up. He was an absolutely excellent gentleman. The whole process was so quick." - Feedback from Mr H, November 2022
Customer comment
"I am so very thankful to Nicholas for assisting in getting me back up after my fall this evening. All of your responders are amazing, and they are definitely the right people for the job!" - Feedback from Mr B, November 2022
Customer comment
"Thank you to Rachael for getting me the help I needed before I got admitted to hospital. I am extremely grateful." - Feedback from Mr C, November 2022
Customer comment
"Thank you to Rachel for calling an ambulance for me. I wanted to give 10/10 to her for her help - she was so nice to me. What a wonderful service Progress Lifeline is; I would not be without it." - Feedback from Miss R, October 2022
Customer comment
"Kathy - thank you for your prompt answer to me activating my pendant in the early hours of this morning and for being so helpful. "I also want to thank Eric for getting me up and for being so kind and caring. I really appreciate the Progress Lifeline service and wanted to pass on my thanks." - Feedback, from Mrs M, September 2022
Customer comment
"Please pass my thanks on to everyone who helped me today, especially Pat - you were absolutely fantastic!" - Feedback from Mr S, September 2022
Customer comment
"Progress Lifeline recently called me for a routine check-up, but I couldn't answer as I had fallen, resulting in a broken pelvis. A lady named Sam called for help and my son came to assist me. Thank you Sam for all of your help." - Feedback from Mrs J, August 2022
Customer comment
"Thank you Jenni for all of your help arranging the ambulance for me after I fell. I lost a lot of blood and I don't think I would be here without the help I received. I can't thank you enough!" - Feedback from Mrs J, August 2022
Customer comment
"A massive thank you to everyone at Progress Lifeline over the last 7 or 8 years for all their help with my dad. Unfortunately, he has now moved into a care home but I cannot thank you enough for the excellent service you have provided over the years." - Feedback from daughter of Mr D, August 2022
Customer comment
"From all of us, pass our thanks on to Ben for his assistance after I fainted a couple of weeks ago. He really did save my life." - Feedback from Ms P and her family, August 2022
Customer comment
"I am so grateful to Alan who helped me when I fell. He was very professional, helping me from upstairs to downstairs. He made me feel comfortable whilst getting me back onto my feet. Thank you!" - Feedback from Mrs A, July 2022
Customer comment
"To Amy, thank you for helping me this afternoon when I had fallen. I want to let the whole team know that I appreciate them and I was very happy that my contacts were informed of my fall and had phoned me to check I was okay." - Feedback from Mrs W, June 2022
Customer comment
"Thank you to Joshua for arranging help for me yesterday when I had a fall. I would like to also pass my gratitude on to Pat for helping me up off the floor. "Progress Lifeline is an excellent service!" - Feedback from Mr S, June 2022
Customer comment
"I want to show my appreciation to Diane who called 111 for me. A doctor came out to see me and has written a prescription. I was so pleased there was no delay and that I was helped today." - Feedback from Mrs B, May 2022
Customer comment
"I would recommend the Progress Lifeline service to anybody and everybody. I am so very thankful for the service you provide!" - Feedback from Mr G's daughter, May 2022
Customer comment
"I recently had some Progress Lifeline equipment installed and would like to say thank you to Rebecca for her patience and understanding. I now feel very safe and sound in my home." - Feedback from Mrs T, March 2022
Customer comment
"Thank you for caring for me." - Feedback from Mr T, March 2022.
Customer comment
"I was very impressed with the lifting service this morning and was really happy that my partner was not on the floor for hours waiting for an ambulance." - Feedback from Mr K'S partner, March 2022
Customer comment
"Thank you to Maddie for her help earlier... I am very impressed with your service." - Feedback from Mr N, March 2022
Customer comment
"Thank you to Kathryn who made a backup call to the ambulance service after my mum said she had already called them. It turns out she hadn't and my dad was having a heart attack. Thank you for going that extra mile and helping my dad - he is now on the mend in hospital and hopefully will be back home soon." - Feedback from Mr J's daughter, February 2022
Customer comment
"I wanted to pass on my thanks to Emergency Home Responder David for assisting my mum off the floor this morning - she said he was a real gentleman and so kind." - Feedback from daughter of Mrs F, February 2022
Customer comment
"Thank you to Paul for calling an ambulance for my grandmother. It had been a battle to get my grandmother to agree to have a Lifeline but she now appreciates it. My grandmother told me that Paul had been 'very nice'." - Feedback from Mrs W's granddaughter, February 2022.
Customer comment
A service user's daughter wanted to thank Caroline for all the help she gave to her mum when she attended a call. She said Caroline did a brilliant job getting her mum cleaned up and looked after her so well. Feb 28th 2021
Customer comment
"Thank you to Amy for reminding me to take my medication. We had a lovely chat when I came home from hospital. I wanted to make sure she knew I was grateful. "I would also like to say thank you to everyone who works at Progress Lifeline too." - Feedback from Mr R, February 2022
Customer comment
"I would like to say thank you so much to Brenda who came earlier today, she was lovely and explained everything clearly. With the Progress Lifeline equipment all installed, I now feel at ease." - Feedback from a service user, January 2022
Customer comment
"I wanted to say a huge thank you to Jade for going above and beyond her duties to help my Mum today." - Feedback from Mrs E's daughter, January 2022
Customer comment
"Thank you to Susannah for her help this morning. Whilst it turned out to be a false alarm, I was reassured and very grateful that you reacted and responded to the activation on my CO detector." - Feedback from Mrs J, January 2022
Customer comment
A service user called to thank alarm response centre operator Gillian for the prompt action she took when his smoke alarm activated. He had fallen after having a stroke and his chair was pushed into the fire which set off the smoke alarm. 25th Feb 2021
Customer comment
A service user called to thank Amie for attending during the night when he activated his alarm. He said Amie was lovely and really appreciated her checking in on him. Jan 25th 2021
Customer comment
"The installation went very well and Lisa was very helpful with mum's needs and gave attention to mum's hearing difficulties at all times during the process." - Sheila C, Burnley. December 2020
Customer comment
"I really appreciate this valuable service. Progress Lifeline really lives up to its name. The service gives me and my family complete peace of mind and enables me to remain living independently in my home." - James S, Blackburn. March 2019
Customer comment
"Having the Progress Lifeline service has given me back my independence. I’m able to have a shower on my own and I feel safe when my husband goes out because I know I’m not on my own – help is available at the touch of the button. I can’t thank the team enough, they really have changed our lives. We’d be lost without this service." - Theresa D, Lancaster. March 2018
Customer comment
"Can I put on record my appreciation to your installer, Donna... She was fantastic! A real asset to Progress Lifeline. She was professional, thorough, explained everything with patience and clarity and, most importantly, was really kind."
Customer comment
"As a carer, I was able to see the brilliant service and client care these wonderful people provide. From the Social Worker request to the arrival of a Progress Lifeline Installer, the whole process was swift. Upon the initial box set-up, the Installer made sure all avenues and eventualities were covered. Top marks Progress Lifeline!" - Feedback from Ms Beech, May 2019