www.progresslifeline.org.uk 
User Agreement

Introduction  

Progress Lifeline is a trading name of Progress Housing Group. Use of this website and the services provided via it ("www.progresslifeline.org.uk") are conditional upon you accepting the following terms and conditions.  Unless otherwise specified, your acceptance of this User Agreement shall be indicated by your use of and/or registration with www.progresslifeline.org.uk.  www.progresslifeline.org.uk is provided by Progress Housing Group and its suppliers ("we"/"our"/"us").

These terms and conditions and our Privacy Policy (together the “User Agreement”) form our entire agreement with you in respect of non-chargeable use of www.progressgroup.org.uk and supersede any prior agreement or arrangement with you in respect of www.progresslifeline.org.uk.  If a company name is inserted in your registration request, then the User Agreement shall be between us and that company and accordingly unless the context otherwise requires, references to "you" and "your" in this User Agreement shall also be to that company.  The purchase of [goods/services] from us is subject to our Terms and Conditions of Purchase.  If there are any updates to this User Agreement or to the Terms and Conditions of Purchase, we will bring this to your attention on the home page of www.progresslifeline.org.uk.

Availability of www.progresslifeline.org.uk

We will endeavour to ensure that www.progresslifeline.org.uk is available 24 hours per day without any interruptions.  However, we reserve the right to make www.progresslifeline.org.uk unavailable at any time or to restrict access to parts or all of www.progresslifeline.org.uk without notice.  www.progresslifeline.org.uk is a general information service.  We will endeavour not to make it misleading, but we  cannot represent that the information accessible on or via www.progresslifeline.org.uk is accurate, not-misleading, complete or up to date.

Use of www.progresslifeline.org.uk  

www.progresslifeline.org.uk is designed for your personal, non-commercial use and you must not use it in any other way without our consent.  Except as permitted under applicable law, you must not use, copy, translate, publish, licence or sell www.progressgroup.org.uk or any materials or information in www.progressgroup.org.uk or the structure, overall style and program code of www.progressgroup.org.uk without our consent.  If you wish to make a request for consent, please contact marketing@progressgroup.org.uk.

Your Contributions 

You agree to only use www.progresslifeline.org.uk or lawful purposes and that any information that you provide in connection with, or which forms part of, www.progresslifeline.org.uk will be, as far as you are aware, true and accurate and will not infringe any copyright or trade mark, or any right of privacy, publicity or personality or any other right, whether registered or unregistered, of any other nature or any person, or be obscene or libellous or blasphemous or defamatory and you agree to indemnify us against all claims, proceedings, damages, liabilities and costs, including legal costs arising out of your breach of this term.  We cannot make any assurances about the information or contribution made by any other user and you should exercise caution before acting or otherwise relying upon any information you obtain via www.progresslifeline.org.uk.

Links www.progresslifeline.org.uk includes links to other internet sites. Without limiting what we say elsewhere, we make no representations or warranties about those sites or their content, nor that the links work.  If you wish to link to www.progresslifeline.org.uk, details of our linking arrangements may be obtained from marketing@progressgroup.org.uk.

Data Protection 

It is your responsibility to ensure that that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using the www.progresslifeline.org.uk.  We comply with all applicable Data Protection laws in the UK.  Please click here to see how we comply with Data Protection Laws in the UK. For a description of how we use your personal data, please see our Privacy Policy

Intellectual property 

www.progressgroup.org.uk, its style and structure, and the materials and information on www.progresslifeline.org.uk are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement.  The authors of the documents in www.progresslifeline.org.uk assert their moral rights.

Our Liability 

Since a substantial part of www.progresslifeline.org.uk is both free and available to all, it is a condition that your use of www.progresslifeline.org.uk is at your own risk.  We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network.

Except as expressly provided in this User agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill.

Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the www.progresslifeline.org.uk for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred.

Small Print  

Either of us may terminate this User Agreement at any time.  You may not transfer any of your rights or delegate any of your obligations under this User Agreement without our prior written consent.  If we fail to enforce any provision of this User Agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion.  Nothing in this User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement. This User Agreement is governed by English law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the English courts.  Nothing in this User Agreement affects your statutory rights as a consumer. 

Complaints 

If you believe that your intellectual property or other rights are being infringed by the www.progresslifeline.org.uk, or if you are dissatisfied with www.progresslifeline.org.uk or any aspect of our service, in the first instance please contact marketing@progressgroup.org.uk or on (+44)3333 204555.

Web chat and email 

www.progresslifeline.org.uk offers a web chat service which is managed by Progress Housing Group. Progress Housing Group makes every effort to ensure the security and integrity of web chat and email on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100 per cent secure. As a result, while we strive to protect your personal information after we have received it, Progress Housing Group cannot ensure or guarantee the security of information when it is being transmitted.

We record our web chats with you. Any information that we record may then be used for training purposes, quality assurance, to record details about the products and services you order from us, and in order to meet our legal and regulatory obligations. Please note, as is standard with live chat software, our operators can see what a customer engaged in a chat is typing in real-time, prior to submission by clicking send. This enables our operators to have responses ready quickly - especially for lengthier customer questions.  

By recording web chats, we can improve the quality of service we provide and improve the way we deal with complaints.

For further information, please contact us on 03333 204555.

Privacy

Progress Housing Group is committed to protecting your privacy. Progress Housing Group knows that you care how information about you is used and appreciates your trust in it to do that carefully and sensibly. At times you will be asked to submit personal information about yourself (name, email address, postcode etc.). By entering your details in the fields as requested you enable Progress Housing Group to provide you with the services you select. Whenever you provide such personal information, Progress Housing Group will treat that information in accordance with this notice and policy. All email correspondence includes instructions on how to ‘unsubscribe’ from the service to which you have subscribed. Our services are designed to give you the information that you want to receive not to bombard you with information you do not want. Progress Housing Group will act in accordance with current legislation. This notice and policy do not apply to companies that Progress Housing Group does not own or control.

Cookies

Cookies are small pieces of information that a website might store on your computer or access device. They allow websites to remember who you are. Typically your browser will store each cookie as a small text file. A cookie will always contain the domain name of the originating website. For security, only the originating website has permission to read the cookie.

Cookies allow the Progress Housing Group to see how the website is being used. This information forms the basis of future development work, and so enables Progress Housing Group to continually improve its website to best suit its users. They also allow the website to remember you when you log-in. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We sometimes embed video content and photos from websites such as YouTube and flickr. Pages with this embedded content may present cookies from these websites. 

If you wish to restrict, block or delete cookies from our website - or any other website - you can use your browser to do this. Each browser is different so check the 'Help' menu of your particular browser to learn how to change your cookie preferences.

Please bear in mind that if you do this, certain personalised features of this website cannot be provided to you.

Google Analytics

Like millions of other website owners, we use Google Analytics on our websites.

Google Analytics is a piece of software that grabs data about visitors.

The tracking information allows us to better understand the kind of people who visit our websites and enables us to make better decisions about the site's design and content.

We report on statistics about the number of visitors this site receives and browsers being used.

All activity falls within the bounds of the Google Analytics Terms of Service.

Want to opt out of tracking?

You can opt out of Google’s advertising tracking cookie or use a browser plugin to opt out of all Google Analytics tracking software.

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. 

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.