Our customers rate us 5 stars

Customer stories and reviews

Read more about how Progress Lifeline has helped our customers

Mrs T's story

Mrs T is 92 and her son lives 250 miles away...read more

Mrs A's story

Support when living with Chronic Illness

Mrs S's story

Falling when living alone

Charlotte's story

Doctors are still not sure on a certain diagnosis or a definitive cause for Charlotte’s seizures

Customer Comments

A service user's daughter wanted to thank Caroline for all the help she gave to her mum when she attended a call. She said Caroline did a brilliant job getting her mum cleaned up and looked after her so well. Feb 28th 2021

Customer Comments

A service user called to thank alarm response centre operator Gillian for the prompt action she took when his smoke alarm activated. He had fallen after having a stroke and his chair was pushed into the fire which set off the smoke alarm. 25th Feb 2021

Customer comments

A service user called to thank Amie for attending during the night when he activated his alarm. He said Amie was lovely and really appreciated her checking in on him. Jan 25th 2021

Customer comments

"The installation went very well and Lisa was very helpful with mum's needs and gave attention to mum's hearing difficulties at all times during the process." - Sheila Carty, Burnley. December 2020

Customer comments

"I really appreciate this valuable service. Progress Lifeline really lives up to its name. The service gives me and my family complete peace of mind and enables me to remain living independently in my home." - James Spencer, Blackburn. March 2019

Customer comments

"Having the Progress Lifeline service has given me back my independence. I’m able to have a shower on my own and I feel safe when my husband goes out because I know I’m not on my own – help is available at the touch of the button. I can’t thank the team enough, they really have changed our lives. We’d be lost without this service." - Theresa Delaney, Lancaster. March 2018