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Your feedback, compliments and complaints

We welcome comments, suggestions, complaints or compliments about anything related to the services we provide to you, including ideas about how things could be done better and comments on the standard of service or anything you have been unhappy with. 

Our feedback procedure is explained in detail here.

You can contact us by any of the following methods:

  • Telephone: 0333 320 2670
  • Email:
  • By post: Sumner House, 21 King Street, Leyland, Lancashire PR25 2LW
  • In-person at our offices: Sumner House, 21 King Street, Leyland, Lancashire PR25 2LW.

We would be grateful if you could please quote your customer reference number (found on the front of each invoice).

We may consult with you about your views on how the service is delivered.

Click here for more information about our complaint process, what we consider a complaint and what we don't.


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