Progress Lifeline secures significant contract with Lancashire County Council

Posted on: 26/10/2023

We are delighted to announce that we have been selected as the preferred provider for the delivery of Lancashire County Councils Technology Enabled Care Service.

Progress Lifeline’s commitment to working in an innovative and solution-focused way, resulting in the delivery of high quality services, has been the key to our success.  We have a strong and consistent performance, in line with the TSA Quality Standards Framework, and our customer feedback is exceptional.

The award is also great news for the region as a whole, as we are the leaders in the Technology Enabled Care Services within the North West and one of the top national providers.

It ensures that local jobs are created, and remain across the Lancashire area, with services provided by a local organisation who know the community well.

At Progress Lifeline we are committed to partnership working and looking at new ways to ensure the people of Lancashire have choice and excellent support in living independently.

We have an experienced and dedicated team who have excellent knowledge of the adult health and social care arena, this coupled with our expertise in Technology Enabled Care service means we are best placed to deliver a new transformational contract for the customers of Lancashire.

The new contract is a significant achievement, in what has been a highly competitive tender process. We have succeeded against lead providers in the TEC sector, and this confirms our position as a lead provider of Technology Enabled Care Services in the UK.


Deborah Gent, Policy, Information and Commissioning Senior Manager (Live Well at Lancashire County Council said;

“I am thrilled that Progress Lifeline has won this new commission and I am looking forward to continuing to work in partnership with the team, to deliver all our expectations for this ambitious new contract. Together we will be transforming our traditional telecare service into a technology enabled care service, fit for the digital future. Moving from analogue to digital TEC will be much more than a simple telecare hub replacement, this is our opportunity to fundamentally redesign our existing offer and deliver an all age, preventive and proactive service. We look forward to introducing new and innovative technologies which provide the best, possible TEC service and experience for the people of Lancashire.”


Lancashire County Councillor Graham Gooch, cabinet member for Adult Social Care, said,

"Technology-enabled care is hugely important service, as it enables us to support people, usually in their own homes, in more innovative and less obtrusive ways, and to give residents and their families dignity and peace of mind. We are delighted that Progress Lifeline will be delivering this service for us, and we welcome the opportunity to continue to innovate with them to get the best possible products that our residents deserve."


Loraine Simpson, Director of Progress Lifeline said,

“I am delighted that Progress Lifeline have secured this new contract to work in partnership with Lancashire County Council to transform their Technology Enabled Care Service. The quality, care and responsiveness of the services that we provide has placed us in the strongest position to be successful in the tender process. The new contract is transformational and will see a far wider range of technology and services being offered, including proactive and preventative models of service delivery. We are very excited about the positive impact that the delivery of this service will have on the residents of Lancashire.”