Progress Lifeline reaches a milestone of over 50,000 customers

Posted on: 27/04/2021

We are delighted to announce that we have surpassed our aim of supporting 50,000 customers.

Since it was founded over 30 years ago, Progress Lifeline now supports more than 50,000 service users through a combination of technology and care services. The company’s mission is to enable people to live safely and independently in their own homes, which they achieve through technology-enabled care. This includes:

  • 24-hour monitoring and response to individuals within their homes and outside
  • The supply, installation and maintenance of home safety and health & wellbeing sensors, e.g. smoke detectors, key safes and medication dispensers
  • An Emergency Home Response service, supporting over 22,000 customers across the country in Lancashire, Calderdale, Merseyside, Manchester and the South Coast, providing an innovative assisting lifting service with specially trained staff and cutting-edge lifting equipment
  • Out-of-hours contact centre for housing providers and local authorities
  • 24-hour response service for emergency calls from building elevators

First accredited with the TSA code of practice in 2006, the company has continued to maintain this standard ever since. Progress Lifeline was one of the early adopters of the new Quality Standards Framework and received some amazing feedback on a recent audit in February 2021.

The auditor said, “They put listening to customers and developing services that improved the outcome for end-users at the heart of their operation and it is noted that there are some areas of industry good practice as highlighted in this report.”

We also got this amazing feedback from one of the commissioners we work with:

"From day one we knew we were working with a professional organisation – from start, mobilisation, informing customers – They were fantastic – they knew what they were doing and did everything correctly. From the word go they’ve been brilliant... For me, they are the ideal contractor”.

Over the years, Progress Lifeline has adapted its products and services to meet the evolving needs of its customer base. In response to the national lockdown imposed during the ongoing pandemic, Progress Lifeline launched an easy self-install telecare service option. Connected to Progress Lifeline’s 24/7 alarm response centre, the self-install service requires no face-to-face contact. During this period, Progress Lifeline was the only telecare provider in the UK to continue operating at full capacity, keeping almost 50,000 vulnerable customers safe.

In addition to this, Progress Lifeline has since re-launched its website with a fresh look, complete with a new e-commerce store. This function will enable Progress Lifeline to reach a wider audience across England and Wales, ensuring even more people benefit from the support and reassurance the telecare provider offers.

A service user recently commented, "I really appreciate this valuable service. Progress Lifeline really lives up to its name. The service gives me and my family complete peace of mind and enables me to remain living independently in my home."

To find out more about how Progress Lifeline could help you or a loved one feel safe and independent inside and outside of the home, please call on 03333 204 999. Alternatively, you can email or fill out an enquiry form here.