Progress Lifeline is now using SignLive

Posted on: 5/05/2021

Progress Lifeline is now using SignLive - an app to give Deaf service users instant access to our services.

SignLive is an interactive online service that gives Deaf people access to a live British Sign Language (BSL) interpreter 24 hours a day, 7 days a week.

Frequently asked questions about the SignLive service:

Who are SignLive’s interpreters?
All SignLive interpreters are highly qualified, have at least five years’ interpreting experience, and are NRCPD-registered and DBS/PVG licenced.

How long does it take to connect?
Connecting to a SignLive interpreter usually takes under 40 seconds.

How will SignLive work for Progress Lifeline service users?
If a Progress Lifeline service user is face-to-face with a member of our team, such as one of our Progress Lifeline Installers or Emergency Home Responders, the Progress Lifeline colleague will have access to the SignLive app (on an employee tablet or mobile phone), which will instantly connect them to an interpreter via video call. With your permission, the interpreter will facilitate the conversation between yourself and the Progress Lifeline colleague using speech and BSL over a video call, similar to a FaceTime or Zoom video call.