Hearing Loss

Definition of hearing loss:

A person who is not able to hear as well as someone with ‘normal’ hearing (hearing thresholds of 20 dB or better in both ears), is said to have hearing loss. Hearing loss may be mild, moderate, severe, or profound. It can affect one ear or both ears, and leads to difficulty in hearing conversational speech or loud sounds.


Why it happens

Hearing loss is a common problem that often develops with age or is caused by repeated exposure to loud noises.

1 in 6 adults in the UK are affected by hearing loss, with 8 million of these being aged 60 and over. Most of us will experience some level of hearing loss as we get older. It can also cause problems with balance and an increased risk of falls.

Hearing loss is the result of sound signals not reaching the brain. There are two main types of hearing loss, depending on where the problem lies:

Sensorineural hearing loss – caused by damage to the sensitive hair cells inside the inner ear or damage to the auditory nerve; this occurs naturally with age or as a result of injury

Conductive hearing loss – when sounds are unable to pass from your outer ear to your inner ear, often because of a blockage such as earwax, glue ear or a build-up of fluid from an ear infection, or because of a perforated ear drum or disorder of the hearing bones

It's also possible to have both these types of hearing loss. This is known as mixed hearing loss.

Some people are born with hearing loss, but most cases develop as you get older.

How we can help

Unassisted hearing loss can have a significant impact on a person. Stay independent and continue to enjoy the things you want to do, by making use of assistive technology.

At Progress Lifeline, we provide a range of sensors and products that can provide reassurance and help keep you safe at home. Our alarm response centre operates 24/7 giving you peace of mind, day or night. Linked to our alarm response centre, we have:

  • A flashing beacon sensor which uses light to signify to the user that a telecare alarm or sensor has been triggered
  • A range of other home safety sensors that can automatically alert our alarm response centre if, for example, a fire or a flood is detected, and a person needs assistance
  • A variety of personal alarms, including a GPS falls detector that will detect a fall and alert us
  • Many more products to support independence and staying safe at home.


SignLive is a free online video interpreting service that enables people to receive British Sign Language interpretation calls via smartphone, tablet or computer.

To use this service, simply register in the SignLive website www.signlive.co.uk, and either download the app or access it via the internet. Once registered, search for Progress Lifeline in the online community directory.

By clicking our phone number, you will be connected to a BSL interpreter who will support you throughout your call to us via video link.

To discuss our services further or arrange a SignLive video call email contact@progresslifeline.org.uk or, if you are able, call us on 03333 204 999.

A Helping Hand

Our products and plans are tailor made to help you or your loved ones stay safe. Explore the range below and see how Progress Lifeline can assist those with Hearing Loss.

Flashing beacon

This alarm gives visual cues to alert you of a fire, visitor or phone call.

DDA wrist pager

Our DDA wrist pager instantly notifies an on-site carer or parent to alerts from linked sensors or a personal alarm.

Reach IP Digital Alarm unit & pendant

The Reach IP unit comes with a built-in SIM card that will “roam” onto the strongest network. It is also incredibly simple to install.