Safeguarding adults means that agencies involved with adults who might be at risk of abuse have a duty of care to ensure that procedures are in place to raise concerns.

Abuse can take many forms such as physical, sexual, psychological, financial, neglect, discriminatory or institutional and can occur anywhere, including people’s own homes.

Progress Lifeline is part of Progress Housing Group. The Group’s policies state our commitment to raising awareness of, and tacking the issues surrounding the abuse of vulnerable adults by developing and maintaining a culture of safeguarding where people are treated as individuals with integrity and respect.

Safeguarding training is mandatory for all of our staff and is renewed every three years. We have an appointed safeguarding strategic lead and a review group who regularly review reported incidents. Our Safeguarding Adults Policy can be viewed on our Group website at or alternatively use our contact us page on this website.

Customers who suspects abuse can report this directly to a Progress Lifeline or Progress Housing Group staff member and a referral can be made on your behalf or by one of the following methods:

  • If you are in immediate danger or you think a criminal act is being committed contact the Police by calling 999 or press your SOS button on your Footprint
  • Adult Social Care and Safeguarding Team - telephone 0845 053 0028
  • Lancashire Police - telephone 0845 125 3545. If you don’t feel confident about reporting the matter yourself, ask someone you trust to report the matter for