Existing customers

Thank you for being our customer

How can we help?

Frequently Asked Questions

We offer standard and customised packages to help you meet your needs or additional reassurance. This could be anything from a falls detector, our on call emergency response service or one or more of our sophisticated telecare technology solutions to help maintain independence.

Our friendly advisors are always on hand to help - just contact us using your pendant, calling 03333 204 999 or live chat to us in working hours. 


If you have any concerns about your equipment or service, please do not hesitate to contact us at any time of the night or day using your pendant. We are more than happy to assist and would rather reassure you than have you worry about any potential issues. 

You can contact us during working hours using your pendant, by phoning us on 03333 202 670 or chatting live to us via web chat if we are online.

Are you happy with the service that we provide? Do you know someone who would benefit from having a Progress Lifeline installed? 

If so then why not introduce them to us?

It’s a great deal for both of you. If your friend joins the service for a minimum of three months, here’s what you will get:

For you...

A £25 shopping gift voucher

For your friend...

A £25 shopping gift voucher

It’s easy to introduce your friend and will take just a few minutes. Please remember to get your friend’s permission before contacting us. You can either:

It is easy and convenient to pay online - just click the link below to make a secure debit or credit card payment to Progress Lifeline. (Please note, all payments are payable to and processed by Progress Housing Group).  

A valid reference number is required, if you do not have a reference number please contact us on 03333 204555 (telephone lines are open between 8am and 5pm). 

Please click here to make a payment online.

You will need your eight digit customer code, for example 12/000000 which is available on an invoice or piece of correspondence. If you do not have this then please contact us.

We welcome comments, suggestions, complaints or compliments about anything related to the services we provide to you, including ideas about how things could be done better and comments on the standard of service or anything you have been unhappy with. 

You can contact us by any of the following methods:

  • Telephone: 0333 320 2670
  • Email: lifeline@progressgroup.org.uk
  • By post: Sumner House, 21 King Street, Leyland, Lancashire PR25 2LW
  • In-person at our offices: Sumner House, 21 King Street, Leyland, Lancashire PR25 2LW.

We would be grateful if you could please quote your customer reference number (found on the front of each invoice).

We may consult with you about your views on how the service is delivered.