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Self-install 24/7 telecare

Practical solution for anyone self-isolating in the North West

Watch our self-install YouTube video

Hello, welcome to your North West award-winning
self-install telecare service provider

Your first 4 weeks are FREE - no upfront costs

With government looking to extend social distancing, now is the perfect time to implement a practical solution to support loved ones during these uncertain times.

Our easy-to-self-install telecare service means you will have peace of mind knowing our Lancashire-based response centre is available at the touch of a button 24/7.

The self-install unit has a range of up to 50 metres, this means time can be spent in the garden; perfect for positive mental health and well-being.

There are no hidden costs. No installation (if you opt for an installer to attend), and no equipment costs*. To order a self-install unit now, simply call our friendly team on 03333 204 999 or complete the short form below to request a call back.


Watch our film to see how easy it is to install



The Lifeline Vi unit and pendant benefits

  • No contract; pay as you go, cancel at any time
  • Easy to install; plug, test and go
  • Immediate on-call support 24/7
  • Only requires a working analogue landline
  • No upfront equipment or maintenance costs*
  • Discreet waterproof wrist/neck pendant
  • Works in the garden (range of 50 metres from unit)
  • Lancashire-based response centre



Mrs Parekh's Story


How does the self-install service work?

  1. Check you have the required equipment; working analogue landline and key safe
  2. A key safe is required to enable emergency contacts and services to enter the property
  3. Complete an over-the-phone consultation to pre-programme the equipment
  4. Ship equipment or arrange installation by us (our installers adhere to social distancing guidelines)*
  5. Follow the steps in the installation and user guide provided (available in written and video formats)

Ready to use

  1. The pendant must be worn at all times when at the property, indoor and outdoor
  2. The pendant is waterproof; it can be worn in the bath and shower
  3. The unit and pendant has a range of 50 metres; it can be worn in the garden
  4. If the wearer feels unwell or suffers a fall, simply press the red alert button on the pendant
  5. All alerts are triaged by the 24/7 response centre operator immediately
  6. The operator will either; activate the emergency contact list or call emergency services

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Our customers rate us five stars

Communication and explanation excellent and you took time to ensure my mother understood what to do. Very pleased to understand that the smoke and monoxide alarms were also linked to the service. Well done, thank you.

Sarah Winford


The whole thing went amazingly smooth. Very impressed with the organisation and the process. The install was easy and quick. I never normally give full scores, but you earned them. Oh yes, and the installation manual, was probably the best I’ve ever seen, and I work in tech. A very happy customer indeed.




A woman and man gardening

Self-install 24/7 monitored telecare Install yourself or we could at a time convenient to you*

100% customer satisfaction Our customers rate us 5 out of 5 for quality. Read our reviews above

TSA Quality Standards Framework accredited Highest quality standard in the TEC industry

Established for 30 years One of the UK's leading and long-standing providers


Why choose Progress Lifeline

We are a Lancashire-based multi-award-winning personal alarm and telecare services provider, making a positive difference to the lives of over 50,000 customers every year. We work to the high standards and targets set by the TEC Services Association (TSA), with whom we have been an accredited member since 2006. We are very proud to be a TEC Quality - Quality Standards Framework (QSF) certified organisation, demonstrating the safety, innovation and quality of our services.



How much will the self-install service cost after my free trial ends?

Our standard self-install service costs £15.60* every 4 weeks (52p per day).

The first four weeks are free-of-charge. Subsequent payments are made every four weeks in arrears. Payments methods available are direct debit or by card online and over the phone.

There is no contract, you can cancel or transfer this service to another property at any time. Notice period for cancellation is currently four weeks (28 days). The ways to cancel this service can be found in our terms and conditions below.

*VAT exempt cost - the majority of our customers do not pay VAT on any service.

Optional: Emergency Home Response Service

Emergency home responder with vehicle

For an extra £6.50 per month (23p per day), you could add our Emergency Home Response Service. This is where one of our trained responders will come out and assist if family or friends are unable to attend quickly.

Equipment required prior to installation

An analogue landline is required for this service. We advise a KeySafe is installed. The KeySafe allows emergency contacts who do not have a key, and the emergency services access the property in a safe and secure way. We can supply and install KeySafe's for an additional one-off charge, if required. Find out more about KeySafe.

Our promise

We understand that every customer’s needs are unique which is why we will always:

  • Tailor plans to suit each individual’s needs
  • Offer no obligation trials of all our plans and no minimum contract length
  • Offer regular assessments and home visits throughout your time with us

How to join us

Progress Lifeline staff member sat at a computer

1. Book a no obligation appointment

To book your no obligation four-week free trial consultation, you can either call us on 03333 204 999, complete the request a call back form below or chat with us live using our web chat facility.

A member of staff installing Progress Lifeline at a customer's home

2. Receive and install equipment

Your pre-programmed equipment will be shipped out for self-install (easy-to-follow instruction leaflet provided) or our installers could install it for you*. Install, test and you are ready to go.

Someone holding a Progress Lifeline pendant alarm

3. Peace of mind 24/7

Wear the waterproof alarm button at all times all around your home and garden (range up to 50 metres from unit). When in need of assistance, press the alert button to be connected to our 24/7 response centre immediately.


To request a no obligation consultation call back,
simply fill in the form below

All call back requests are made during office hours: 9am-5pm Monday to Friday. Any requests made over the weekend or bank holiday, call backs will be made the next working day. 


How we will use your data

We'll only ever contact you if you've agreed for us to do so or you have requested that we keep you updated about Progress Lifeline. You can choose to stop these communications at any time. We will always keep your data safe, and will never sell it on to a third party. To find out more about how we use your data, please read our Privacy Policy.

Terms and conditions

  • The self-install service requires a working analogue landline at the wearer's property.
  • Lifeline Vi unit and pendant equipment is owned by Progress Lifeline. Arrangements to return the equipment must be made the moment the cancellation period is over. Our collections team will collect from properties located in the North West at a convenient day and time.
  • Installation service is available across the North West. Counties include Lancashire, Cheshire, Manchester, Merseyside and Calderdale. Progress Lifeline installers adhere to strict social distancing and self-isolation guidelines set by the government.
  • The self-install option is available nationwide.
  • First four weeks are free of charge. Subsequent payments are made every four weeks in arrears. Payments methods available are direct debit or payment cards online and over the phone.
  • Notice period of cancellation is four weeks (28 days).
  • Cancellation request may be submitted by phone: 03333 204 999, by email: or by writing to: Progress Lifeline, Sumner House, King Street, Leyland, Lancashire PR25 2LW.

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