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A simple way of getting help

...we are always the touch of a button away

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Personal lifeline alarms

£15.60 per month

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Fixed-term NONE
Installation FREE
Upfront cost NONE
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We install for free Expert installation in your home at a time convenient to you

100% customer satisfaction Our customers rate us 5 out of 5 for quality

TSA Quality Standards Framework accredited Highest quality standard in the TEC industry

Established for 30 years One of the UK's leading and long-standing providers

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Progress Lifeline is a quick and simple way of getting help at the press of a button if you or a loved one has an accident or emergency in the home.

Get on with enjoying life and independence knowing that you can connect to our friendly team in our dedicated response centre via a discreet button pendant or wristband if the need arises, 24 hours a day, 365 days a year.

Just £15.60 per month with FREE installation in your home by our team. 

Someone holding a Progress Lifeline pendant alarm
  • Free and simple installation in your home by our team
  • Works with landline or mobile. No need for broadband
  • Immediate on call 24/7 support at the push of a button
  • Includes Lifeline unit, choice of waterproof pendant or wrist button alarm and 24/7 response
  • All equipment and maintenance included
  • Optional emergency response and lifting service
A woman and man gardening

The Progress Lifeline service can support those at risk of, or living with, the following:

Falls Dementia Learning Disabilities Living alone Epilepsy Older Recently discharged from hospital Physical disabilities Chronic illness

Why Progress Lifeline?

We are an award winning personal alarm and telecare services provider, making a positive difference to the lives of over 30,000 customers every year. We work to the high standards and targets set by the TEC Services Association (TSA), with whom we have been an accredited member since 2006. We are very proud to be a TEC Quality - Quality Standards Framework (QSF) certified organisation, demonstrating the safety, innovation and quality of our services.

James Spencer, Blackburn, March 2018

'I really appreciate this valuable service. Progress Lifeline really lives up to its name. The service gives me and my family complete peace of mind and enables me to remain living independently in my home.'

Sheila Carty, Burnley, December 2017

'The installation went very well and Lisa was very helpful with mum's needs and gave attention to mum's hearing difficulties at all times during the process.'

Theresa Delaney, Lancaster, March 2018

'Having the Progress Lifeline service has given me back my independence. I’m able to have a shower on my own and I feel safe when my husband goes out because I know I’m not on my own – help is available at the touch of the button. I can’t thank the team enough, they really have changed our lives. We’d be lost without this service.'

Our promise

We understand that every customer’s needs are unique which is why we will always:

  • Tailor plans to suit each individual’s needs
  • Offer no obligation trials of all our plans and no minimum contract length
  • Offer regular assessments and home visits throughout your time with us
  • Personal lifeline alarms
  • £15.60

    per month*

    Join now
  • FREE install

    No upfront fee. No minimum contract period

    Monitoring 24/7 and full maintenance of equipment

    Includes choice of waterproof pendant or wrist alarm

    No broadband required - works using your landline †

    Optional extra
    Emergency home response
    an additional £6.50pcm**

  • FREE install
  • No upfront fee. No minimum contract period
  • Monitoring 24/7 and full maintenance of equipment
  • Includes choice of waterproof pendant or wrist alarm
  • No broadband required - works using your landline †
  • Optional extra
    Emergency home response
    an additional £6.50pcm**
  • Lifeline & falls reassurance
  • £19.99

    per month*

    Join now
  • FREE install

    No upfront fee. No minimum contract period

    Monitoring 24/7 and full maintenance of equipment

    Vibby automatic falls sensor pendant or wrist alarm

    No broadband required - works using your landline †

    Optional extra
    Emergency home response
    an additional £6.50pcm**

  • FREE install
  • No upfront fee. No minimum contract period
  • Monitoring 24/7 and full maintenance of equipment
  • Vibby automatic falls sensor pendant or wrist alarm
  • No broadband required - works using your landline †
  • Optional extra
    Emergency home response
    an additional £6.50pcm**
  • Home safety & wellbeing sensors
  • £26.99

    per month*

    Join now
  • FREE install

    No upfront fee. No minimum contract period

    Monitoring 24/7 and full maintenance of equipment

    Includes choice of waterproof pendant or wrist alarm

    Choice of up to three sensors from our extensive range

    Optional extra
    Emergency home response
    an additional £6.50pcm**

  • FREE install
  • No upfront fee. No minimum contract period
  • Monitoring 24/7 and full maintenance of equipment
  • Includes choice of waterproof pendant or wrist alarm
  • Choice of up to three sensors from our extensive range
  • Optional extra
    Emergency home response
    an additional £6.50pcm**

*VAT exempt cost - the majority of our customers do not pay VAT on the service. Please contact us for further information.

**A KeySafe is required for this service to allow our emergency responders secure access to your home. This can be an existing KeySafe or we offer supply and installation for an additional one-off charge. Find out more about KeySafe.

† No landline option available for £19.99 pcm

Frequently Asked Questions

What is a lifeline personal alarm service?

A lifeline personal alarm is an emergency alert button that can be worn either as a pendant round the neck or on your wrist.

Personal alarms may also be called personal alert buttons, personal pendant alarms or lifeline alarms.

A personal alarm helps maintain your independence and can keep you living safely in your own home for longer.

The alarm is connected using wireless technology to our friendly team in the Progress Lifeline monitoring centre, 24 hours a day, 365 days a year.

How does the lifeline personal alarm service work?

The lifeline personal alarm and remote home monitoring service works via a lifeline base unit, which connects to both a power socket and telephone socket, and a personal pendant alarm button, which is a red alarm button you can wear round the neck as a pendant or on a wristband.

The personal alarm button should be worn all day at home, including in the bathroom (it’s waterproof) and out in the garden (the red button alarm works up to 50m away from the lifeline base unit).

If you feel unwell, have an accident, fall, or need reassurance at home, you press the personal alarm button which connects you to the Progress Lifeline monitoring centre within seconds.

The operator will speak to you via the microphone and speakers on the lifeline base unit to establish what kind of help you need before contacting your named emergency contacts and will also call the emergency services if required.

The operator will keep checking on you via the lifeline system to provide reassurance to you until help arrives at your property. The lifeline microphone and speakers are highly sensitive and will pick up your voice even when you're in another room to the base unit.

If you are unable to speak, the operators at the monitoring centre will still send help to your property.

Who is the lifeline personal alarm service for?

The lifeline personal alarm service can offer reassurance, safety and greater independence to people of anyone over the age of 18.

Some of our customers include those who are:

  • Elderly or older
  • Living alone
  • At risk of falling or worried about falling at home
  • Vulnerable with or without learning or physical disabilities 
  • Returning home after a hospital stay
  • Experiencing domestic abuse, harassment or worried about bogus callers 
How much does the lifeline personal alarm service cost?

The lifeline personal alarm service costs £15.60 per month with: 

  • No hidden fees - monthly pay as you go with no up front, registration or cancellation charges
  • No do it yourself install - free expert installation in your own home
  • Immediate on call 24/7 support from our professional and friendly team
  • Fully maintained service of all equipment

Optional upgrades

For an additional cost, you can enhance your lifeline personal alarm package with:

  • No landline and go anywhere options
  • Emergency home response and lifting service
  • Our range of telecare home safety and wellbeing sensors

Are you eligible for help with the cost?

VAT exempt cost - the majority of our customers do not pay VAT on the service. Please contact us for further information.

Our promise

We understand that every customer has unique needs. We will always:

  • Tailor packages to suit each individual’s needs
  • Offer no obligation trials of all our packages and no minimum contract length
  • Offer regular assessments and home visits throughout your time
  • Keep you informed about the service and our performance
  • Be completely transparent about pricing and never recommend services that are not required
How do the different Progress Lifeline plans compare?

We offer standard and customised plans to meet your needs or additional reassurance. This could be anything from a falls detector, our on call emergency response service or a sophisticated telecare technology to solution to help maintain independence. 

Our friendly advisors are always on hand to help - just contact us using your pendant, calling 03333 204 999 or chat live to us in working hours. 

Click here to compare our plans 

Why Progress Lifeline?

Progress Lifeline is an award winning personal alarm and telecare services provider making a positive difference to the lives of over 30,000 customers for over 30 years. 

We are consistently rated 5/5 by customers for our services. Read our customer reviews. 

We work to the high standards and targets set by the TEC Services Association, with whom we have been an accredited member since 2006. We are very proud to be a TEC Quality - Quality Standards Framework (QSF) certified organisation, demonstrating the safety, innovation and quality of our services.

Progress Lifeline is part of Progress Housing Group, a government regulated and not-for-profit social housing provider with an industry reputation for excellence.

Read more about how many people we help each year and how important our service has been in changing lives.

 

Working in partnership with:

Awards and accreditations: