car sensor button handheart

Bogus caller alarms

This helps vulnerable people who are often targeted by criminals and bogus callers by connecting their intercom to the response centre

Bogus caller alarm


Fitted near a door, this discreet button can be used to call for assistance from our 24 hour control centre when a stranger requests entry into a home.

This helps vulnerable people who are often targeted by criminals and bogus callers by connecting their intercom to the response centre

The Bogus caller button can be used in one of two ways as follows:

  • Set to silent to provide assistance when there is a bogus caller. This will also enable activity to be recorded as evidence for future.
  • A panic button for the user to obtain immediate assistance / advice.

Our control centre operators will have details as to which option your bogus caller alarm has been set. When the alarm is pressed, one of our Progress Lifeline operators will ensure that they respond accordingly.

When set to silent

  • This will indicate that there is a bogus caller/intruder at the door.
  • Our operator will listen to confirm if the button has been pressed intentionally. If this is the case, we would call the police immediately.
  • If there is an indication that it may have been triggered accidentally, we will simply close the call down and call client back on the landline. If we don't hear a response we will call the police to help make sure you are ok.

When used as a panic button

  • Our operator will make voice contact immediately.
  • The operator will ask the the user questions to establish what help is required. E.g. has the caller got identification?
  • If the user is anxious, concerned or needs further assistance we will advise to call the contact the police immediately for you.

If through this contact, the bogus caller has gone but the user is distressed, we will call the named emergency contact to update them of the situation. The police should be informed of the incident either by the named contact or our control centre.

Working in partnership with:

Awards and accreditations: