Progress Lifeline are named as finalists at the 2021 Markel 3rd Sector Care Awards

Posted on: 18/11/2021

Progress Lifeline is proud to reveal that it has been announced as a finalist at the 2021 Markel 3rd Sector Care Awards.

Organised by Care Management Matters (CMM), and developed in conjunction with the National Care Forum, the Markel 3rd Sector Care Awards are designed to reward the hard work, dedication, innovation and excellence of everyone working in the not-for-profit sector who is making a positive difference to people’s lives, whether they are supporting children or adults.

Progress Lifeline has been shortlisted in the ‘Collaboration (Integration)’ category. Progress Lifeline manage a collaboration with the North West Ambulance Service and Lancashire Healthcare Commissioners to support people who call for an ambulance because they have fallen in their home and just need some help getting back up.

This new way of working together is a ‘first of its kind partnership’, in which callers to the 999 service who have fallen at home, and are unable to get back up but are triaged as uninjured, are transferred directly to Progress Lifeline. The Progress Lifeline Emergency Home Responders will then attend with specialist lifting equipment, eradicating the need for an ambulance. Progress Lifeline responders are able to attend in an average time of just 26 minutes, dramatically decreasing the pressure on the North West Ambulance Service and reducing the time patients spend waiting on the floor.

Joanne Bushell, Head of Progress Lifeline said, “We are proud to be working with the local authority, NWAS and NHS partners as part of this exciting service. We have an ageing population and there is an increasing demand for help with uninjured falls.

"It is clinically recognised the importance of lifting people up off the floor as quickly as possible, and this does not always have to be an ambulance with a paramedic crew. We have a highly trained team who specialise in responding to people who have fallen at home. It makes sense to let us do this and leave the ambulances and paramedics to focus on emergency call-outs.”

The 2021 Markel 3rd Sector Care Awards winners will be announced at an awards ceremony on Friday 11th February, at The Grand Hotel, Birmingham.

Good luck to all the finalists!