An innovative social care scheme that supports more than 9,000 Lancashire residents has won a prestigious national award.

Telecare, which is provided by Lancashire County Council in partnership with Tunstall and Progress Lifeline, was presented with a LaingBuisson Award at a ceremony at Park Plaza, Westminster Bridge, London. 

The awards recognise excellent health and social care services across the country. The Telecare Service won the Public-Private Partnerships category. 

Telecare uses technology to support people to live independently in their home, whilst giving them, their families and carers peace of mind that help is at hand anytime of the day or night should they need it. 

Wireless sensors are monitored by staff at a response centre 24-hours a day, seven days a week. These automatically activate an alarm call to the response centre if a problem is detected in the home. 

Telecare works by: 

  • Using different kinds of sensors which are placed around people's homes, or worn and monitored remotely by a call centre 
  • These provide alerts that a vulnerable person may need some urgent help. 
  • This may be because of an incident such as a fall, or a problem within the home, such as gas or water taps being left running causing risks of household fires or floods. 
  • Telecare can also help older people with dementia to stay safe by providing alerts if doors are left open unexpectedly, or the heating hasn’t been turned on in winter. 
  • Some sensors can provide medication reminders to people who may otherwise forget to take it at the right time. 


The scheme is commissioned by the county council and run in partnership with Progress Lifeline and Tunstall. 

County Councillor Graham Gooch, cabinet member for adult services, said: "This is tremendous news. Telecare is a fantastic service and I'm pleased this has been recognised with a LaingBussion Award. 

"It's a superb example of how we use the latest technology to help people who need social care support, such as elderly people and people with disabilities. 

"Schemes like this are vital as they support residents to live independently and give vital reassurance to their families as they know those they support are safe and well. 

"Telecare is an important part of our plans to address the health and social care challenges we face and we're very pleased to be working closely with Progress Lifeline, Tunstall and our other partners to make the best use of the system. 

"Congratulations to everyone involved with Telecare. It's a vital service that really makes a difference and they should be very proud to win the LaingBuisson Award." 

Loraine Simpson, Head of Technology Enabled Care and Support Services for Progress Lifeline, said:

We are proud to have received such a high accolade and recognition for our partnership work with Lancashire County Council and Tunstall across Lancashire. "Our success is testament to the work of everyone involved and we look forward to continuing to work with our partners in the future as we extend the services available and help free up valuable resources for the ambulance service, and more recently the prison service. Loraine Simpson, Head of Technology Enabled Care Support Services, Progress Lifeline



Martin Jeffries, Chief Marketing Officer at Tunstall commented: 

Tunstall has been working with Lancashire County Council and Progress Housing since 2015. We are immensely proud that the partnership has won this award, recognising the focus on outcomes, value for money and care transforming innovation. Martin Jeffries, Tunstall Healthcare