Progress Lifeline and GDPR

What is GDPR?

The General Data Protection Regulation (GDPR) is a new, European-wide law that replaces the Data Protection Act 1998 in the UK. It places greater obligations on how organisations handle personal data. (Information Commissioner's Office)

GDPR is the most important change to data privacy in over 20 years and has been designed to: 

  • harmonise data privacy laws across Europe
  • protect and empower all EU citizens’ data privacy and
  • reshape the way organisations approach data privacy

(GDPR Portal)

GDPR will become enforceable from 25th May 2018.

How is GDPR different from the current Data Protection Act?

Much of the new law is the same as the current Data Protection Act but there are some enhancements and changes which mainly focus on consent and transparency about personal data held, where it came from and who it’s shared with.

  • GDPR will put in place tighter rules so that if data is misused or leaked, the parties responsible for its misuse will be held accountable.
  • It will give more rights to the ‘data subject’ ie the person the information is about - to be able to ask organisations what information they hold on them and to control what they do with that data.
  • It will require organisations to be transparent and accountable.
What do Progress Lifeline customers need to know about GDPR?

Progress Housing Group began planning for compliance with GDPR almost two years ago and implemented a GDPR ‘working group’ including representatives from Progress Lifeline. This working group is ensuring that Progress Lifeline’s data protection policies and procedures are GDPR compliant. 

  • Progress Lifeline staff will be attending briefing sessions to ensure that the  key messages about GDPR are disseminated, understood and implemented
  • To ensure that your contact details are up to date and relevant, the Progress Lifeline Control Centre (on non-emergency calls) may ask you for updates to your named contacts including telephone numbers and email addresses.
  • From May, we will be updating the data protection section of your service agreement terms and conditions to comply with GDPR.


“We value the information we hold about our customers because it enables us to provide the important and beneficial services we provide. We’re going to carry on treating peoples information with the same respect we always have done and the new law gives us a better framework to ensure that ongoing safety is in place.” Andrew Crame, Progress Housing Group Data Protection Officer


Progress Lifeline values your privacy. You can be confident that with Progress Lifeline, your personal data remains accurate, up to date, and stored safely and confidentially.