Progress Lifeline benefits from Healthwatch Lancashire’s dementia expertise

October 2018 - Progress Lifeline staff were delighted to take part in a dementia training session which was delivered by Healthwatch Lancashire’s Engagement Officer, Sue Turley, and took place at Progress Lifeline’s head offices and monitoring centre in Leyland, Lancashire.

The Dementia Friends session was the third in a series of planned workshops which will see all staff at the Lancashire-based technology enabled care (TEC) and remote monitoring service become Dementia Friends.

Half of the 117-strong Progress Lifeline workforce have already undertaken Dementia Friends information sessions, with the rest due to complete the dementia training by April 2019.

Dementia Friends Training 16.10.18

Photo shows Sue Turley of Healthwatch Lancashire (5th from left) with staff members from Progress Lifeline

What is a Dementia Friends information session?

The hour-long training session changes the negative perceptions of dementia, removes the fear and stigma associated with the condition and has encouraged employees at Progress Lifeline to turn their understanding of dementia into practical actions to support people living with the disease and make accessing products and services a comfortable and positive experience for customers.

After attending the dementia training, Simon Evans, Progress Lifeline’s Emergency Home Response Team Leader, said:

The Dementia Friends training made me think about how we can change the way we listen, communicate and react to people to make them more comfortable and put them at ease. Simon Evans, Team Leader - Progress Lifeline

Mandy Helm, Quality and Training Co-ordinator at Progress Lifeline, who organises the Dementia Friends sessions delivered by Sue at Healthwatch Lancashire, added:

With so many of our Progress Lifeline personal alarm customers living with dementia, Progress Lifeline is committed and dedicated to providing the best quality service to our customers. This includes having staff who are caring and compassionate, with an understanding of what living with dementia is like for our customers and their families. Progress Lifeline are proud to make the commitment that all Progress Lifeline staff will undertake Dementia Friends training, so that customers can be confident that when they are choosing Progress Lifeline for their personal pendant alarm service, they will receive a dementia-friendly service. Mandy Helm - Quality and Training Co-ordinator, Progress Lifeline


How can telecare home safety products from Progress Lifeline support people with dementia?

Progress Lifeline provides red button personal pendant alarms, home safety telecare sensors and an emergency home response and assistive lifting service which are all available 24 hours a day, 365 days a year to households across Lancashire. Many of Progress Lifeline’s 20,000+ red button personal pendant alarm and telecare customers across Lancashire are aged over 65 and therefore at higher risk of memory loss or dementia.

PL - range sensors - July 15

Home safety telecare sensors from Progress Lifeline, such as property exit sensors, plug-in gas detectors and flood detectors can provide peace of mind for people living with dementia who are living independently at home. If a person leaves their house at an unusual time or in the middle of the night, accidentally leaves the gas hob switched on, leaves a tap running or forgets to take their medication, an automatic alert is sent to Progress Lifeline’s 24 hour monitoring centre who will notify a family member and if necessary, the emergency services.

Progress Lifeline are part of South Ribble's dementia-friendly community

Further reinforcing their commitment to delivering a positive experience to people affected by dementia, earlier this year Progress Lifeline was awarded the South Ribble Dementia Charter from South Ribble Borough Council (SRBC) for their commitment to adopting dementia-friendly policies and strategies.

You can read more about the South Ribble Dementia Charter and what it means for Progress Lifeline, their customers and for other South Ribble-based organisations, here: South Ribble Strengthens it's dementia-friendly community status

Dem Friends 6

Photo shows Sue Turley from Healthwatch Lancashire (centre) with Progress Lifeline Telecare Installer Chris Cogle (left) and Progress Lifeline Installer Team Leader Su Baines (right)

What support do Healthwatch Lancashire offer?

Healthwatch Lancashire exists to make health and care services work for the people who use them. Delivering Dementia Friends information sessions in and around Lancashire is just one of the ways that Healthwatch Lancashire ensures that local decision makers and health and care services put peoples’ real experiences at the heart of their work to improve services for everyone.

Sue Turley, Engagement Officer at Healthwatch Lancashire and Dementia Friends Champion, stated:

I’m proud to be supporting Progress Lifeline in their commitment to providing the best quality of service to their customers and their families and carers who are living with dementia. Sue Turley, Healthwatch Lancashire

To find out how you can get involved in Healthwatch Lancashire’s initiatives and have your say on health and wellbeing services across Lancashire, visit Healthwatch Lancashire.



About Progress Lifeline:

Progress Lifeline provides red button personal pendant alarms, home safety telecare solutions and emergency home response and assistive lifting services across Lancashire to enable you or your loved ones to live independently at home with peace of mind that help is close at hand 24 hours a day, 365 days of the year.

To find out more about red button personal pendant alarms and remote home monitoring in Lancashire visit Progress Lifeline.

About Healthwatch Lancashire:

Healthwatch Lancashire exists to make health and care services work for the people who use them. Everything we say and do is informed by our connections to local people. Our sole focus is on understanding the needs, experiences and concerns of people of all ages who use services and to speak out on their behalf. We are uniquely placed as a national network, with a local Healthwatch in every local authority area in England. Our role is to ensure that local decision makers and health and care services put the experiences of people at the heart of their work. We believe that asking people more about their experiences can identify issues that, if addressed, will make services better. To find out more about who we are and what we do visit Healthwatch Lancashire.

About Dementia Friends:

Dementia Friends, an initiative by The Alzheimer’s Society, is the biggest ever initiative to change people’s perceptions of dementia. It aims to transform the way the nation thinks, acts and talks about the condition. Find out more about Dementia Friends at Dementia Friends.