A huge thank you to our Progress Lifeline customers!

Thank you to our new and existing Progress Lifeline customers who have taken the time to complete our customer satisfaction feedback forms and review our service.

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We’ve received some wonderful reviews recently about our Progress Lifeline control centre operators, installers and emergency home responders, and we wanted to share some of them with you!

Progress Lifeline is such a wonderful service and very much appreciated. Having needed the (emergency home response and assistive lifting) service at least four times, we very much value all the help we have been given. Thank you to all concerned. An amazing system! Mr and Mrs C, August 2018
Why your feedback and reviews about Progress Lifeline are important to us

Progress Lifeline ask new and existing customers for feedback when

  • you become a personal pendant alarm customer and,
  • when our emergency home responders come out to visit you

We may also ask you about how our control centre operators answered and dealt with your emergency red button personal pendant alarm and telecare home sensor activations.

Thank you to the telephone operators who are most reassuring and positive in their response. Mrs C, August 2018

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Your feedback and reviews are incredibly important to us. With your feedback we can continually monitor and improve our services to you, our valued Progress Lifeline customers.

Feedback and reviews about Progress Lifeline services including the red button personal pendant alarms, home safety and wellbeing telecare sensors, and our emergency home response and assistive lifting service, all help shape, develop and grow our lifeline services across Lancashire and further afield.


It also helps us demonstrate to commissioners, partners and industry regulators that Progress Lifeline:


  • provides a service that meets the needs of our customers
  • listens carefully to our customers
  • achieves our aim of putting customers at the heart of the Progress Lifeline service
I am delighted with Progress Lifeline’s excellent service and equipment. The installer amazed me with his efficiency and ability to communicate information in simple terms. He was extremely polite and very understanding of difficulties faced by the elderly. Mrs G, August 2018
telecare installer and customer falls
I just want to say a very, very big thank you to all involved in the Progress Lifeline service. I feel settled and safe. Mrs S, July 2018


falls detector red button older customer


How to leave a review for Progress Lifeline

Let us know how Progress Lifeline’s personal pendant alarms, telecare sensors and emergency home response and assistive lifting services support you to live independently and safely at home 24 hours a day/365 days a year, by adding a customer review to our Facebook page here  or by searching for Progress Lifeline on Google and leaving us a Google review.

You can also leave reviews and feedback via our website at: www.progresslifeline.org.uk by clicking on the little red feedback widget at the right hand side of the page!

Feedback Widget


We would love to hear from you!


Progress Lifeline provide remote home monitoring and technology enabled care services (TECS) across Lancashire including personal pendant alarms, home safety telecare and falls sensors, and emergency home response with assistive lifting services.

Could Progress Lifeline benefit you or someone you know? Find out more about personal pendant alarms and related technology enabled care services (TECS) with our previous article "What are personal alarms and how do they work?"