Progress Lifeline Emergency Home Responder Goes the Extra Mile to Ensure Customer is Safe

Emergency Home Responder Bashareth Khan battled freezing weather conditions thanks to the #BeastFromTheEast this week, in order to fulfil his role at Progress Lifeline, and make sure a customer was safe after a suspected fall at home.

After receiving a personal alarm activation from a Progress Lifeline customer in East Lancashire, Bashareth was deployed by the Progress Lifeline Monitoring Centre to check on the customer and provide first response and assistive lifting if necessary.

After assessing the dangerous driving conditions, Bashareth was unable to use his car to respond to the activation, but instead walked an approximate 3.5 miles through snow, ice and freezing temperatures to check on the customer’s safety.

Bashareth arrived at the customer’s property within 40 minutes, therefore also achieving our key performance target of a response within 45 minutes, receiving well-deserved commendation from Progress Lifeline and Progress Housing Group Managers:


Bashareth showed absolute commitment and dedication to ensure that our Progress Lifeline customers are safe and well. Tammy Bradley, Operations Director – Progress Housing Group
Well done to our Progress Lifeline Emergency Home Responder, Bashareth, who was asked to attend to a customer’s activation this morning in Accrington. Due to the terrible weather conditions, he couldn’t drive, but he walked to the property to ensure the customer was safe. Thank you Bashareth for your dedication! Karen Simpson, Department Manager – Progress Lifeline

Thankfully the customer was ok, and was very grateful for the response and reliable service from our Progress Lifeline team.

Well done Bashareth and thank you for going the extra mile (and more) to provide an excellent service to our Progress Lifeline customers.

Bash In Snow


Progress lifeline provide personal alarms and emergency home monitoring across Lancashire, as well as the Emergency Home Response service for people who may have frequent falls without injury or who don’t have friends or family living close by.

Click more information about Progress Lifeline personal alarms and the Emergency Home Response Service, or call 03333 204 999.