car sensor button handheart

Help direct to your home

...in the event of a fall or an emergency

Enquire now

Emergency home response bolt on package

additional £6.50 per month

Request a brochure
Fixed-term NONE
Installation FREE*
Upfront cost NONE
A Progress Lifeline installer hands a cup of tea to a customer

Dispatches an emergency responder direct to your home Available as a 'bolt-on' to any of our packages

100% customer satisfaction Our customers rate us 5 out of 5 for quality

TSA Quality Standards Framework accredited Highest quality standard in the TEC industry

Established for 30 years One of the UK's leading and long-standing providers

A mother and daughter hug

Our responders provide 24/7 assistance to you at home if your family can’t get there.

We’ll check you and your home are safe and secure, and provide comfort and reassurance.

If you have fallen and are uninjured but need help to get back up, our responders are trained to provide specialist lifting services to get you back on your feet safely and with dignity.

Available as a bolt-on to any of our packages for £6.50 per month.

A man holding a kitten
  • Available as a 'bolt-on' to any of our alarm, sensor or falls reassurance plans
  • On call 24/7 response direct to your home
  • Dementia Friendly and enhanced Disclosure and Barring Service (DBS) checked responders trained in injury assessment
  • All responders trained in assistive lifting
  • The average time it takes for our responders to be with you is just under 35 mins
A Progress Lifeline member of staff taking a call

The Progress Lifeline service can support those at risk of, or living with, the following:

Falls Epilepsy Dementia Learning Disabilities Living alone Older

Why Progress Lifeline?

We are an award winning personal alarm and telecare services provider, making a positive difference to the lives of over 30,000 customers every year. We work to the high standards and targets set by the TEC Services Association (TSA), with whom we have been an accredited member since 2006. We are very proud to be a TEC Quality - Quality Standards Framework (QSF) certified organisation, demonstrating the safety, innovation and quality of our services.

Mr Berry, Croston

“I was never more relieved than when the emergency responder arrived at my property after I raised the alarm following a fall. He could not have been more helpful and created a calm atmosphere. Many, many thanks to all concerned.”

Mrs Lewis, Lytham St Annes, October 2017

“Each time we have asked for help the emergency home responders have been prompt to arrive at our home, and helpful, gentle, caring and pleasant whilst they assisted us.”

Mr and Mrs Priest, Blackburn, August 2018

“Your emergency home response and lifting service is so useful and very much appreciated. Having needed a responder to attend our home at least four times, we very much value all the help we have been given so thank you to all concerned. An amazing system! Thank you also to the response centre team who are most reassuring.”

Our promise

We understand that every customer’s needs are unique which is why we will always:

  • Tailor plans to suit each individual’s needs
  • Offer no obligation trials of all our plans and no minimum contract length
  • Offer regular assessments and home visits throughout your time with us

Frequently Asked Questions

What is the emergency home response service?

The emergency home response service consists of a team of trained responders who will visit your property after an alarm activation from the Lifeline or telecare equipment at your home, to provide a welfare check, assistive lifting, reassurance and extra assistance should you need it.

You need to be a Progress Lifeline customer to have the emergency home response service, plus have a KeySafe at your property to enable the responder to access your home in the event of an emergency.

Who is the emergency home response service useful for?

Progress Lifeline’s emergency home response service can provide peace of mind to you and your family if you live alone, if your family live far away from you, or if you don’t have family, friends or neighbours to be a key holder or emergency contact.

If you are at risk of falling at home, whether this is due to a health condition or disability such as MS or stroke, or you are older, elderly or frail, our emergency home response service can help as they are trained to provide an assistive lifting service.

Our emergency responder will arrive at your home with specialist lifting equipment to safely lift you back to a sitting or almost standing position, with minimum physical effort whilst maintaining your dignity.

How does the emergency responder gain access to my home?

To use the emergency home response service, you will need to have a KeySafe at your property to enable the responder to access your home in the event of an emergency.

KeySafe provides a quick and easy way for family members, care workers, emergency services and other authorised people to gain access to your home without delay.

A small wall-mounted metal box with a secure combination lock, KeySafe enables your keys to be stored securely outside your home. Only people you trust can gain access to your key.

Installation of a KeySafe will eliminate the need for forced entry in an emergency and the subsequent cost of repairing any damage caused.

We can supply and fit a KeySafe for a one-off installation charge of £55 (this is reduced to £45 if installed at the same time as the Progress Lifeline unit).

What’s the response time for an emergency responder to get to my house?

The emergency home response service operates 24 hours a day, 365 days a year so no matter what time of day or night you need extra support from a home visit, an emergency home responder will be with you within 1 hour.

During 2017/18, our average response time was just 34 minutes to arrive at your home.

Are the emergency home responders medically trained?

All our emergency home responders are trained in basic first aid, moving and handling techniques, initial injury assessment and assistive lifting but are not medically trained.

For what reason would an emergency home responder come out to my home?

We will deploy an emergency responder to your home if:

  • We receive an alarm activation from you but you do not/or cannot speak to us to tell us what help you need
  • You have no family or friend emergency contacts or your family or friend contacts cannot attend your property to check that you are okay
  • You have fallen, are uninjured (you don’t require an ambulance), but you do require professional lifting assistance to get back up
  • In some situations, an emergency home responder may be deployed at the same time as the emergency services should our operators have concerns that you require emergency assistance from paramedics, the fire service or the police, but that our emergency responder may get to you more quickly.
How can I get the assistive lifting service?

The assistive lifting service is automatically included as part of the emergency home response service. There are no extra costs – it’s all included in the £6.50 per month.

All our emergency home responders are trained in basic first aid, moving and handling techniques, initial injury assessment and assistive lifting but are not medically trained.

In the event of a fall where you are uninjured, do not require medical help but cannot get back up without assistance, our responders will use their training in assistive lifting techniques to help you back up, while providing reassurance and comfort.

Is there a weight limit for the assistive lifting equipment?

How much you weigh, and where and how you have fallen, will determine which lifting techniques and equipment will be used to assist you up.

The Raizer electronic lifting chair can lift up to 150 kgs (23.5 stone)

The Mangar Elk inflatable lifting cushion can lift up to 450kgs (70 stone)

To be eligible to receive the assistive lifting service from Progress Lifeline’s emergency home response service, you must be able to weight-bear i.e. after being lifted by the lifting equipment, you must be able to stand and move to a chair or your bed with support.

How much does the emergency home response service cost?

The emergency home response service costs an additional £6.50 per month and is available as a 'bolt on' to any of the Progress Lifeline personal alarm, telecare or falls reassurance packages.

There are no additional installation or set up costs for the emergency home response service. However, to be eligible to have the emergency home response service, you must have a KeySafe to enable our emergency responder to access your property.

Why Progress Lifeline?

Progress Lifeline is an award winning personal alarm and telecare services provider making a positive difference to the lives of over 20,000 customers for over 30 years. 

We are consistently rated 5/5 by customers for our services - you can read more here. 

We work to the high standards and targets set by the TEC Services Association, with whom we have been an accredited member since 2006.

In 2018, we were also awarded the Quality Standards Framework (QSF) - the most recognised quality standard in the TEC industry.

Progress Lifeline is part of Progress Housing Group, a government regulated and not-for-profit social housing provider with an industry reputation for excellence.

Read more about how many people we help each year and how important our service has been in changing lives here.

How do the different Progress Lifeline plans compare?

We offer standard and customised packages to help you meet your needs or additional reassurance. This could be anything from a falls detector, our on call emergency response service or a sophisticated telecare technology to solution to help maintain independence. 

Our friendly advisors are always on hand to help - just contact us using your pendant, calling 03333 204 999 or chat live to us in working hours. 

Click here to compare our services

Working in partnership with:

Awards and accreditations: