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Our customers rate us five stars

...for quality, value, helpfulness and speed of response

9 out of 10 customers would recommend us to their friends and family

Customers rated us 5 out of 5 for quality, value, helpfulness and speed of response*

Our emergency responders attended over 9000 home call outs within an average time of just 34 minutes**

97.5% of phone calls were answered by our response centre within 60 seconds

Having the Progress Lifeline service has given me back my independence. I’m able to have a shower on my own and I feel safe when my husband goes out because I know I’m not on my own – help is available at the touch of the button. I can’t thank the team enough, they really have changed our lives. We’d be lost without this service

Theresa Delaney


Communication and explanation excellent and you took time to ensure my mother understood what to do. Very pleased to understand that the smoke and monoxide alarms were also linked to the service. Well done, thank you

Sarah Winford


My grateful thanks for the wonderful services of the personnel and fantastic equipment. I am delighted to enjoy the peace of mind afforded by knowing help will be at hand should I need it. At 84, deaf and registered partially sighted this is wonderful

Eileen Wilkinson


The man who came was very kind and put me at ease after my legs suddenly gave way and I went down with a bump! The lifter he used to get me up off the floor was brilliant

Daniel Cooper


The installation went very well and Lisa was very helpful with mum's needs and gave attention to mum's hearing difficulties at all times during the process

Sheila Carty


Lifeline is a perfect example of enabling people with difficulties to be able to continue living in the comfort of their own home with peace of mind that someone out there cares

Natasha Taylor


Your emergency home response and lifting service is so useful and very much appreciated. Having needed a responder to attend our home at least four times, we very much value all the help we have been given so thank you to all concerned. An amazing system! Thank you also to the response centre team who are most reassuring

Mr and Mrs Priest


I was never more relieved than when the emergency responder arrived at my property after I raised the alarm following a fall. He could not have been more helpful and created a calm atmosphere. Many, many thanks to all concerned

Mr Berry


So far when falling, I have not suffered any injuries, so all I have needed is help to get up from the floor onto my chair. This has always been achieved quickly and very sensitively. I am so grateful, many thanks

Amar Patel


I really appreciate this valuable service. Progress Lifeline really lives up to its name. The service gives me and my family peace of mind and enables me to remain living independently in my home

James Spencer


I would just like to say how I value this service. I am a carer for my husband, and the support I get from knowing if he has a fall, someone will come night or day, is beyond value. I am very grateful

Emily Byrne


Everything was well planned and explained fully. We feel so lucky to have this in our home. It will make a big difference to all day-to-day living and give us reassurance

Frank Booth


 *based on 1000 surveyed customers. Read more in our latest annual report.**2017/18

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