In this section you should find everything you need as a current customer.

As a Progress Lifeline customer please remember to test your pendant and base unit each month by pressing the red button and speaking to an operator in our control centre.

If your pendant is broken or you have any other queries, then please contact us using an alternative method.

Make a payment

Quickly make a secure payment online

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Upgrade your service

Find out more about our additional services, from sensors to lifting and Keysafe services

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Report a repair or fault

Having a problem? Report it online, by telephone or using your pendant

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Cancel your service

Please let us know if your circumstances have changed or you wish to cancel

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Recommend a friend

Happy with the service we provide? Recommend a friend and you'll both receive shopping vouchers

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Give us your feedback

Tell us how we are doing so we can improve our services

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Read The Companion

Your quarterly newsletter is full of useful information

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Find us on Facebook

Join the online Progress Lifeline community

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How are we performing

We work to the high standards set by the Telecare Services Association,

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