Emergency home response
Our emergency home responder teams provide a physical response direct to the customer's home.
The responders are trained to deal with a range of events and provide helpful solutions such as:
- Calling the emergency services
- Providing reassurance
- Dealing with any health and safety risks which may occur
- Assistive lifting to customer who has had a fall, is uninjured and just needs help getting up.
Available 24 hours a day, 365 days a year, the service provides an emergency home responder to attend your home to assist you. If an ambulance is required, they will stay with you until it arrives.
The emergency home response service costs just £1.50 extra per week. There is no minimum contract and no additional charges for callouts.
A KeySafe is required for customers using our emergency home response service.
To enquire about the emergency home response service, please click here.