“The young man who installed the systems was extremely courteous, efficient and explained everything clearly. I couldn’t be more satisfied with the whole service.”

Progress Lifeline has been delivering telecare services to people throughout Lancashire for over 28 years and supports over 10,000 people every day live safely and independently in their own homes. Last year, 100% of customers said that our staff are helpful and polite and were satisfied or very satisfied with our monitoring and response service. 

  • Progress Lifeline is part of Progress Housing Group, an award winning social housing provider with an industry reputation for excellence
  • We are a platinum member of the Telecare Services Association, the industry's body
  • Recommended by Healthcare Professionals 
  • 100% satisfaction rate for monitoring, response and service

To ensure quality we work to the high standards and targets set by the Telecare Services Association, with whom we have been an accredited member since 2006. Each year an independent auditor visits us to make sure we are fulfilling our promise and in 2014, we successfully retained our Platinum Member status. To become a Platinum Member, organisations must:

  • Gain accreditation in every module of the Code of Practice for the services that they provide
  • Answer 98.5% of calls within 60 seconds

 

Read more in our 16/17 annual report by clicking here

Read our 15/16 annual report here

Read our 14/15 annual report here